:root{--app-min-width: 1280px;--app-min-height: 768px;--color-primary: #3f6fd8;--color-primary-hover: #3159b7;--color-primary-light: #edf4ff;--color-primary-dark: #20345f;--color-accent: #7891c8;--color-bg-primary: #ffffff;--color-bg-secondary: #f7f9fd;--color-bg-hover: #f0f5ff;--color-text-primary: #172033;--color-text-secondary: #526071;--color-text-muted: #8a96a8;--color-border: #dbe3ef;--color-border-light: #edf1f7;--color-success: #16a34a;--color-success-bg: #eefcf3;--color-success-border: #b8ecc8;--color-warning: #d97706;--color-warning-bg: #fff7ed;--color-warning-border: #fed7aa;--color-error: #dc2626;--color-error-bg: #fef2f2;--color-error-border: #fecaca;--color-info: #2d78c8;--color-info-bg: #eef6ff;--color-info-border: #c7dcfb;--radius-sm: 6px;--radius-md: 8px;--radius-lg: 12px;--radius-xl: 16px;--shadow-sm: 0 1px 2px rgba(23, 32, 51, .06);--shadow-md: 0 8px 24px rgba(23, 32, 51, .08);--shadow-lg: 0 18px 46px rgba(23, 32, 51, .14);--shadow-focus: 0 0 0 3px rgba(63, 111, 216, .14);--surface-muted: #f9fbfd;--surface-tint: #f3f8ff}*,*:before,*:after{box-sizing:border-box}html,body{margin:0;padding:0;width:100%;min-width:var(--app-min-width);min-height:var(--app-min-height);font-family:-apple-system,BlinkMacSystemFont,Segoe UI,PingFang SC,Microsoft YaHei,sans-serif;font-size:14px;color:var(--color-text-primary);background:var(--color-bg-secondary);-webkit-font-smoothing:antialiased;line-height:1.5}app-root{display:block;min-width:var(--app-min-width);min-height:var(--app-min-height)}a{color:inherit;text-decoration:none}button{font-family:inherit;cursor:pointer}input,textarea,select{font-family:inherit}::-webkit-scrollbar{width:6px;height:6px}::-webkit-scrollbar-track{background:transparent}::-webkit-scrollbar-thumb{background:var(--color-border);border-radius:3px}::-webkit-scrollbar-thumb:hover{background:#bbb}.btn{display:inline-flex;align-items:center;gap:6px;padding:8px 16px;border-radius:var(--radius-md);border:none;font-size:13px;font-weight:500;cursor:pointer;transition:all .2s;white-space:nowrap}.btn:disabled{opacity:.6;cursor:not-allowed}.btn-primary{background:linear-gradient(135deg,var(--color-primary),var(--color-accent));color:#fff}.btn-primary:hover:not(:disabled){opacity:.9;transform:translateY(-1px)}.btn-outline{background:#fff;color:var(--color-primary);border:1px solid var(--color-primary)}.btn-outline:hover:not(:disabled){background:var(--color-primary-light)}.btn-ghost{background:none;color:var(--color-primary);border:none}.btn-ghost:hover:not(:disabled){background:var(--color-primary-light);border-radius:var(--radius-md)}.btn-text{background:none;color:var(--color-primary);border:none;padding:4px 8px}.btn-text:hover:not(:disabled){background:var(--color-primary-light);border-radius:var(--radius-sm)}.btn-secondary{background:#f8f9fa;color:var(--color-text-secondary);border:1px solid var(--color-border)}.btn-secondary:hover:not(:disabled){border-color:var(--color-primary);color:var(--color-primary)}.btn-danger{background:var(--color-error);color:#fff}.btn-danger:hover:not(:disabled){opacity:.9}.btn-sm{padding:5px 12px;font-size:12px}.btn-lg{padding:11px 24px;font-size:15px}.card{background:var(--color-bg-primary);border-radius:var(--radius-lg);box-shadow:var(--shadow-md);padding:20px}.card-header{display:flex;align-items:center;justify-content:space-between;margin-bottom:16px}.card-title{font-size:15px;font-weight:600;color:var(--color-text-primary)}.status-tag{display:inline-block;padding:2px 10px;border-radius:20px;font-size:12px;font-weight:500}.status-success{background:var(--color-success-bg);color:var(--color-success);border:1px solid var(--color-success-border)}.status-processing{background:var(--color-info-bg);color:var(--color-info);border:1px solid var(--color-info-border)}.status-pending{background:var(--color-warning-bg);color:var(--color-warning);border:1px solid var(--color-warning-border)}.status-cancelled{background:#f5f5f5;color:var(--color-text-muted);border:1px solid var(--color-border)}.status-error{background:var(--color-error-bg);color:var(--color-error);border:1px solid var(--color-error-border)}.form-group{margin-bottom:16px}.form-label{display:block;font-size:13px;color:var(--color-text-secondary);margin-bottom:6px;font-weight:500}.form-input{width:100%;padding:9px 12px;border:1px solid var(--color-border);border-radius:var(--radius-md);font-size:13px;outline:none;transition:border-color .2s;background:#fff;font-family:inherit;color:var(--color-text-primary)}.form-input:focus{border-color:var(--color-primary);box-shadow:0 0 0 2px #667eea1a}textarea.form-input{resize:vertical;min-height:80px}select.form-input{cursor:pointer}.data-table{background:#fff;border-radius:var(--radius-lg);box-shadow:var(--shadow-md);overflow-x:auto;overflow-y:hidden;margin-bottom:20px;border:1px solid rgba(232,232,232,.6)}.table-header{display:flex;align-items:center;justify-content:space-between;gap:12px;flex-wrap:wrap;padding:16px 20px;border-bottom:1px solid var(--color-border-light);min-height:51px}.table-title{display:inline-flex;align-items:center;gap:6px;font-weight:600;font-size:15px}table{width:100%;min-width:820px;border-collapse:collapse;table-layout:fixed}th{background:#f8fafc;padding:10px 14px;text-align:left;font-size:12px;color:var(--color-text-muted);font-weight:500;border-bottom:1px solid var(--color-border-light)}.data-table th+th{border-left:1px solid rgba(232,232,232,.85)}th,td{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}th.action-col,td.action-col{width:260px;min-width:260px;overflow:visible;text-overflow:clip;white-space:normal}td.action-col{vertical-align:middle}td.action-col app-row-actions{display:block}td.action-col .row-actions{flex-wrap:wrap;white-space:normal}td{padding:12px 14px;border-bottom:1px solid var(--color-border-light);font-size:13px}tr:nth-child(2n) td{background-color:#f8fafc}tr:last-child td{border-bottom:none}tr:hover td{background:#eef4ff}td .btn+.btn,td .btn+.form-input,td .form-input+.btn{margin-left:4px}.modal-overlay{position:fixed;inset:0;background:#00000073;z-index:2000;display:flex;align-items:center;justify-content:center}.modal-box{background:#fff;border-radius:14px;width:560px;max-width:95vw;max-height:85vh;display:flex;flex-direction:column;box-shadow:0 12px 40px #0003;animation:modalIn .25s ease}.modal-box-lg{width:720px}.modal-box-xl{width:960px}@keyframes modalIn{0%{transform:translateY(-30px);opacity:0}to{transform:translateY(0);opacity:1}}.modal-header{display:flex;align-items:center;justify-content:space-between;padding:18px 24px 14px;border-bottom:1px solid var(--color-border-light);flex-shrink:0;border-radius:14px 14px 0 0}.modal-title{font-size:16px;font-weight:600}.modal-close{background:none;border:none;cursor:pointer;font-size:20px;color:var(--color-text-muted);padding:2px 6px;border-radius:4px;line-height:1}.modal-close:hover{background:#f5f5f5;color:var(--color-text-primary)}.modal-body{padding:20px 24px;overflow-y:auto;flex:1;min-height:0}.modal-footer{display:flex;justify-content:flex-end;gap:10px;padding:14px 24px 18px;border-top:1px solid var(--color-border-light);border-radius:0 0 14px 14px;flex-shrink:0}.empty-state{text-align:center;padding:48px 20px;color:var(--color-text-muted)}.empty-state-icon{font-size:40px;margin-bottom:12px}.empty-state-text{font-size:14px}.info-bar{padding:12px 16px;border-radius:var(--radius-md);margin-bottom:16px;font-size:13px;line-height:1.6}.info-bar-blue{background:#f0f4ff;color:#3a4fc4;border:1px solid #d8e0ff}.info-bar-orange{background:var(--color-warning-bg);color:#ad6800;border:1px solid var(--color-warning-border)}.dashboard .trend-summary{margin-top:18px;display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:12px}.dashboard .trend-metric{padding:14px 16px;border-radius:16px;background:linear-gradient(180deg,#fff,#f8faff);border:1px solid #edf2ff}.dashboard .trend-metric-label{display:block;font-size:12px;color:#64748b}.dashboard .trend-metric-value{display:block;margin-top:8px;font-size:20px;line-height:1.25;color:var(--color-text-primary)}.dashboard .chart-shell{position:relative;margin-top:18px;min-height:290px;border-radius:18px;background:linear-gradient(180deg,#667eea0a,#667eea03),#fbfcff;border:1px solid #edf2ff;padding:12px 12px 4px}.dashboard .trend-chart{width:100%;height:260px}.dashboard .chart-guide{stroke:#dbe4ff;stroke-width:1;stroke-dasharray:4 4}.dashboard .chart-guide-label,.dashboard .chart-x-label{fill:#94a3b8;font-size:11px}.dashboard .chart-area{fill:url(#dashboardTrendArea)}.dashboard .chart-line{fill:none;stroke:var(--color-primary);stroke-width:3;stroke-linecap:round;stroke-linejoin:round;filter:url(#dashboardTrendShadow)}.dashboard .chart-point{fill:#fff;stroke:var(--color-primary);stroke-width:2.5}.dashboard .chart-value-label{fill:#4f46e5;font-size:11px;font-weight:700}.dashboard .chart-empty{position:absolute;inset:auto 18px 18px;padding:12px 14px;border-radius:14px;background:#ffffffe0;color:#64748b;font-size:13px;text-align:center;box-shadow:0 10px 24px #0f172a0f}.dashboard .quick-actions,.dashboard .status-grid{margin-top:12px;display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:12px}.dashboard .quick-action-btn{display:flex;flex-direction:column;align-items:center;gap:10px;padding:18px 14px;background:#fff;border:1px solid var(--color-border);border-radius:14px;transition:all .2s;text-align:center}.dashboard .quick-action-btn:hover{transform:translateY(-2px);box-shadow:0 8px 18px #0f172a14;border-color:transparent}.dashboard .quick-action-icon{width:46px;height:46px;border-radius:12px;display:flex;align-items:center;justify-content:center;font-size:22px}.dashboard .quick-action-label{font-size:13px;font-weight:500;color:#334155}.dashboard .status-card{padding:14px;border-radius:16px;display:grid;gap:8px;background:#f8fafc}.dashboard .status-card:last-child{grid-column:1 / -1}.dashboard .status-card-label{font-size:12px;color:#64748b}.dashboard .status-card-value{font-size:24px;color:var(--color-text-primary)}.dashboard .status-card.tone-warning{background:var(--color-warning-bg)}.dashboard .status-card.tone-danger{background:#fff1f2}.dashboard .status-card.tone-info{background:var(--color-primary-light)}.dashboard .status-card.tone-success{background:#ecfdf3}.tag{display:inline-block;padding:3px 10px;border-radius:16px;font-size:12px;font-weight:500}.tag-blue{background:var(--color-info-bg);color:var(--color-info)}.tag-green{background:var(--color-success-bg);color:var(--color-success)}.tag-orange{background:var(--color-warning-bg);color:var(--color-warning)}.tag-red{background:var(--color-error-bg);color:var(--color-error)}.tag-purple{background:var(--color-primary-light);color:var(--color-primary)}.page-header{display:flex;align-items:center;justify-content:space-between;margin-bottom:20px;gap:16px;flex-wrap:wrap}.page-title{display:flex;align-items:center;gap:8px;font-size:18px;line-height:1.4;font-weight:600;color:var(--color-text-primary);margin:0}.page-subtitle{margin:6px 0 0;font-size:13px;color:var(--color-text-muted)}.detail-row{display:flex;align-items:baseline;padding:10px 0;border-bottom:1px solid var(--color-border-light)}.detail-row:last-child{border-bottom:none}.detail-label{min-width:120px;color:var(--color-text-muted);font-size:13px;flex-shrink:0}.detail-value{flex:1;font-size:13px;color:var(--color-text-primary)}.tab-nav{display:flex;border-bottom:2px solid var(--color-border-light);margin-bottom:20px;gap:0}.tab-btn{padding:10px 20px;border:none;background:transparent;cursor:pointer;font-size:14px;font-weight:500;color:var(--color-text-secondary);border-bottom:3px solid transparent;margin-bottom:-2px;transition:all .2s;white-space:nowrap}.tab-btn:hover{color:var(--color-primary);background:var(--color-primary-light)}.tab-btn.active{color:var(--color-primary);border-bottom-color:var(--color-primary);font-weight:600}.pagination{display:flex;align-items:center;justify-content:center;gap:6px;padding:16px}.page-btn{padding:6px 12px;border:1px solid var(--color-border);border-radius:6px;background:#fff;cursor:pointer;font-size:13px;transition:all .2s}.page-btn:hover{border-color:var(--color-primary);color:var(--color-primary)}.page-btn:disabled{opacity:.4;cursor:not-allowed}.table-loading{padding:48px 20px;text-align:center;color:#94a3b8}@keyframes fadeIn{0%{opacity:0;transform:translateY(8px)}to{opacity:1;transform:translateY(0)}}.fade-in{width:100%;max-width:none;min-width:0;animation:fadeIn .25s ease}.search-bar .form-input,.toolbar-actions .form-input{min-height:34px;max-width:100%}.status-tag,.tag{white-space:nowrap}.content-wrapper .fade-in,.main-content .fade-in{max-width:none!important}.toolbar-actions,.filterbar,.search-bar,.table-actions,.table-header>*{min-width:0}.toolbar-actions,.filterbar,.search-bar{max-width:100%}.page-header>*,.card-header>*,.table-header>*{min-width:0}.modal-body .data-table{box-shadow:none}@media(max-width:768px){.data-table{overflow-x:auto}.dashboard .trend-summary{grid-template-columns:1fr}}@media(max-width:640px){.dashboard .quick-actions,.dashboard .status-grid{grid-template-columns:1fr}.dashboard .status-card:last-child{grid-column:auto}}.livechat-page{width:100%;max-width:none;height:calc(max(100vh,var(--app-min-height)) - 152px);display:flex;flex-direction:column;min-height:0}.livechat-page .livechat-stats{display:grid;grid-template-columns:repeat(6,minmax(0,1fr));gap:12px;margin-bottom:16px;flex:none}.livechat-page .livechat-stat{min-width:0;padding:14px 16px;border-radius:8px;background:#fff;box-shadow:var(--shadow-md);text-align:center}.livechat-page .livechat-stat .stat-value{font-size:22px;line-height:1.2;font-weight:700;color:var(--color-text-primary);word-break:break-word}.livechat-page .livechat-stat .stat-label{margin-top:6px;font-size:12px;color:var(--color-text-muted)}.livechat-page .livechat-stat.tone-blue .stat-value{color:var(--color-primary)}.livechat-page .workbench-shell{flex:1;min-height:0;display:grid;grid-template-columns:minmax(280px,26%) minmax(0,1fr);background:#fff;border-radius:8px;overflow:hidden;box-shadow:var(--shadow-md)}.livechat-page .session-sidebar{min-width:0;display:flex;flex-direction:column;border-right:1px solid var(--color-border-light)}.livechat-page .agent-panel{padding:10px 14px;border-bottom:1px solid var(--color-border-light);background:#f8fafc}.livechat-page .current-agent{display:flex;align-items:center;gap:9px}.livechat-page .agent-avatar{width:32px;height:32px;border-radius:50%;display:grid;place-items:center;background:linear-gradient(135deg,var(--color-success),#389e0d);color:#fff}.livechat-page .agent-main{flex:1;min-width:0;display:flex;flex-direction:column}.livechat-page .agent-main strong{font-size:13px}.livechat-page .agent-main span{font-size:11px;color:var(--color-text-muted)}.livechat-page .session-search{padding:10px 14px;border-bottom:1px solid var(--color-border-light)}.livechat-page .session-search .form-input{padding:7px 12px}.livechat-page .session-tabs{display:flex;border-bottom:1px solid var(--color-border-light)}.livechat-page .session-tabs button{flex:1;min-width:0;padding:8px 4px;border:0;border-bottom:2px solid transparent;background:#fff;color:var(--color-text-muted);font-size:12px}.livechat-page .session-tabs button.active{color:var(--color-primary);border-bottom-color:var(--color-primary);font-weight:700}.livechat-page .session-tabs span{margin-left:3px;padding:1px 5px;border-radius:8px;background:var(--color-border-light);font-size:10px}.livechat-page .session-tabs button.active span{background:var(--color-primary);color:#fff}.livechat-page .session-list{flex:1;min-height:0;overflow-y:auto}.livechat-page .sidebar-empty{padding:30px 12px;text-align:center;color:#bbb;font-size:13px}.livechat-page .session-item{width:100%;display:flex;align-items:center;gap:10px;padding:12px 14px;border:0;border-bottom:1px solid #f5f5f5;background:#fff;text-align:left;cursor:pointer;border-left:3px solid transparent}.livechat-page .session-item:hover{background:#fafbff}.livechat-page .session-item.active{background:#f0f4ff}.livechat-page .session-item.priority-high{border-left-color:var(--color-warning)}.livechat-page .session-item.priority-urgent{border-left-color:var(--color-error)}.livechat-page .session-avatar-wrap{position:relative;flex:none}.livechat-page .session-avatar{width:40px;height:40px;border-radius:50%;display:grid;place-items:center;background:linear-gradient(135deg,var(--color-primary),var(--color-accent));color:#fff;font-size:18px}.livechat-page .unread-badge{position:absolute;top:-3px;right:-3px;min-width:16px;height:16px;padding:0 4px;border-radius:9px;background:var(--color-error);color:#fff;font-size:10px;display:grid;place-items:center;font-weight:700}.livechat-page .session-content{flex:1;min-width:0}.livechat-page .session-row{display:flex;align-items:center;justify-content:space-between;gap:8px}.livechat-page .session-row strong{min-width:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;font-size:13px;color:var(--color-text-primary)}.livechat-page .session-row time{flex:none;font-size:10px;color:#bbb}.livechat-page .last-msg{min-width:0;max-width:135px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;font-size:12px;color:var(--color-text-muted)}.livechat-page .status-pill{flex:none;display:inline-flex;align-items:center;padding:1px 6px;border-radius:6px;font-size:10px}.livechat-page .status-active{background:var(--color-info-bg);color:var(--color-info)}.livechat-page .status-pending{background:var(--color-warning-bg);color:var(--color-warning)}.livechat-page .status-resolved{background:var(--color-success-bg);color:var(--color-success)}.livechat-page .session-meta{display:flex;gap:6px;margin-top:5px;font-size:10px;color:var(--color-text-muted)}.livechat-page .session-meta span{padding:1px 5px;border-radius:4px;background:#f5f5f5}.livechat-page .session-meta .danger{background:var(--color-error-bg);color:var(--color-error)}.livechat-page .chat-panel{min-width:0;min-height:0;overflow:hidden;display:flex;flex-direction:column}.livechat-page .empty-chat{flex:1;display:flex;flex-direction:column;align-items:center;justify-content:center;gap:10px;color:#bbb}.livechat-page .empty-chat div{font-size:48px}.livechat-page .empty-chat strong{color:var(--color-text-muted)}.livechat-page .empty-chat span{font-size:12px}.livechat-page .chat-header{display:flex;align-items:center;gap:12px;padding:12px 16px;border-bottom:1px solid var(--color-border-light);background:#fff}.livechat-page .chat-user-avatar{width:36px;height:36px;border-radius:50%;display:grid;place-items:center;background:linear-gradient(135deg,var(--color-primary),var(--color-accent));color:#fff}.livechat-page .chat-user-info{flex:1;min-width:0}.livechat-page .chat-title-row,.livechat-page .chat-sub-row{display:flex;align-items:center;gap:8px;min-width:0;flex-wrap:wrap}.livechat-page .chat-title-row strong{font-size:14px}.livechat-page .chat-title-row span,.livechat-page .chat-sub-row{font-size:11px;color:var(--color-text-muted)}.livechat-page .chat-title-row em{padding:1px 6px;border-radius:4px;background:var(--color-warning-bg);color:var(--color-warning);font-style:normal;font-size:11px}.livechat-page .chat-title-row em.urgent{background:var(--color-error-bg);color:var(--color-error)}.livechat-page .inline-link{padding:0;border:0;background:transparent;color:var(--color-primary);font-size:11px}.livechat-page .header-status{padding:3px 10px}.livechat-page .chat-actions{display:flex;align-items:center;gap:6px;flex-wrap:wrap;justify-content:flex-end}.livechat-page .message-area{flex:1;min-height:0;overflow-y:auto;padding:14px 16px;background:#f5f6fa}.livechat-page .message-row{display:flex;align-items:flex-end;justify-content:flex-end;gap:8px;margin-bottom:10px}.livechat-page .message-row.cs{justify-content:flex-start}.livechat-page .msg-avatar{width:30px;height:30px;border-radius:50%;display:grid;place-items:center;flex:none;background:linear-gradient(135deg,var(--color-primary),var(--color-accent));color:#fff}.livechat-page .cs-avatar{background:linear-gradient(135deg,var(--color-success),#389e0d)}.livechat-page .msg-bubble-wrap{max-width:min(460px,70%)}.livechat-page .user-wrap{text-align:right}.livechat-page .msg-meta{margin-bottom:3px;color:#aaa;font-size:10px}.livechat-page .msg-bubble{padding:9px 13px;border-radius:12px;font-size:13px;line-height:1.6;white-space:pre-wrap;word-break:break-word;text-align:left}.livechat-page .cs-bubble{background:#fff;color:var(--color-text-primary);border-top-left-radius:4px;box-shadow:0 1px 3px #00000014}.livechat-page .user-bubble{background:linear-gradient(135deg,var(--color-primary),var(--color-accent));color:#fff;border-top-right-radius:4px;display:inline-block}.livechat-page .empty-messages{padding:40px;text-align:center;color:#bbb}.livechat-page .composer{border-top:1px solid var(--color-border-light);background:#fff}.livechat-page .composer-tools{display:flex;gap:6px;padding:6px 12px;border-bottom:1px solid #f5f5f5}.livechat-page .composer-tools button{padding:4px 10px;border:1px solid var(--color-border);border-radius:6px;background:#fff;color:var(--color-text-secondary);font-size:12px}.livechat-page .composer-row{display:flex;align-items:flex-end;gap:8px;padding:8px 12px}.livechat-page .composer-row textarea{resize:none}.livechat-page .livechat-footer{display:flex;justify-content:space-between;align-items:center;gap:12px;margin-top:12px;color:var(--color-text-muted);font-size:12px}.livechat-page .livechat-footer div{display:flex;gap:8px}.livechat-page .transfer-item{width:100%;display:grid;grid-template-columns:32px 1fr auto;gap:10px;align-items:center;padding:10px 12px;border:1px solid var(--color-border-light);border-radius:8px;background:#fff;text-align:left;margin-bottom:8px}.livechat-page .transfer-item:hover{background:#fafbff;border-color:#d8e0ff}.livechat-page .transfer-item span{width:32px;height:32px;display:grid;place-items:center;border-radius:50%;background:var(--color-primary);color:#fff}.livechat-page .transfer-item em{font-style:normal;color:var(--color-text-muted);font-size:12px}@media(max-width:1100px){.livechat-page .livechat-stats{grid-template-columns:repeat(3,minmax(0,1fr))}.livechat-page .workbench-shell{grid-template-columns:300px minmax(0,1fr)}}@media(max-width:820px){.livechat-page{height:auto;min-height:0}.livechat-page .livechat-stats{grid-template-columns:repeat(2,minmax(0,1fr))}.livechat-page .workbench-shell{grid-template-columns:1fr;min-height:760px}.livechat-page .session-sidebar{max-height:360px;border-right:0;border-bottom:1px solid var(--color-border-light)}.livechat-page .chat-header{align-items:flex-start;flex-wrap:wrap}.livechat-page .chat-actions{width:100%;justify-content:flex-start}.livechat-page .livechat-footer{flex-direction:column;align-items:flex-start}}body{background:radial-gradient(circle at 18% 0%,rgba(63,111,216,.07),transparent 30%),linear-gradient(180deg,#f8fbff 0%,var(--color-bg-secondary) 42%,#f5f7fb 100%);letter-spacing:0}button,input,textarea,select{letter-spacing:0}button:focus-visible,a:focus-visible,.form-input:focus-visible{outline:none;box-shadow:var(--shadow-focus)}::selection{background:#3f6fd829}::-webkit-scrollbar{width:8px;height:8px}::-webkit-scrollbar-thumb{background:#c9d5e6;border:2px solid transparent;border-radius:999px;background-clip:content-box}::-webkit-scrollbar-thumb:hover{background:#aebdd1;border:2px solid transparent;background-clip:content-box}.btn{min-height:34px;padding:8px 15px;border:1px solid transparent;border-radius:8px;font-size:13px;font-weight:500;line-height:1.2;box-shadow:none;transition:background .16s ease,border-color .16s ease,color .16s ease,box-shadow .16s ease,transform .16s ease}.btn:hover:not(:disabled){transform:translateY(-1px)}.btn-primary{background:linear-gradient(135deg,var(--color-primary),var(--color-accent));border-color:transparent;color:#fff;box-shadow:0 8px 18px #3f6fd838}.btn-primary:hover:not(:disabled){opacity:1;box-shadow:0 10px 24px #3f6fd847}.btn-outline,.btn-secondary{background:#fff;border-color:var(--color-border);color:var(--color-text-secondary)}.btn-outline:hover:not(:disabled),.btn-secondary:hover:not(:disabled){background:var(--color-primary-light);border-color:#3f6fd861;color:var(--color-primary)}.btn-ghost,.btn-text{color:var(--color-primary)}.btn-ghost:hover:not(:disabled),.btn-text:hover:not(:disabled){background:var(--color-primary-light);color:var(--color-primary-hover)}.btn-danger{background:var(--color-error);border-color:var(--color-error);color:#fff}.btn-sm{min-height:30px;padding:6px 11px;font-size:12px}.btn-lg{min-height:40px;padding:10px 22px;font-size:14px}.card,.data-table{border:1px solid rgba(219,227,239,.86);border-radius:12px;background:#fffffff5;box-shadow:var(--shadow-md)}.card{padding:20px}.card-header,.table-header{border-bottom-color:var(--color-border-light)}.card-title,.table-title,.modal-title{color:var(--color-text-primary);font-weight:700}.page-header{margin-bottom:18px}.page-title{gap:10px;color:#14213d;font-size:20px;font-weight:700}.page-subtitle{color:var(--color-text-muted)}.form-label{color:var(--color-text-secondary);font-weight:600}.form-input{min-height:36px;border-color:var(--color-border);border-radius:8px;background:#fff;color:var(--color-text-primary);transition:border-color .16s ease,box-shadow .16s ease,background .16s ease}.form-input:hover{border-color:#b8c7dc}.form-input:focus{border-color:var(--color-primary);box-shadow:var(--shadow-focus)}.form-input::placeholder{color:#a2adbd}textarea.form-input{line-height:1.6}.data-table{overflow:hidden}.table-header{min-height:58px;padding:16px 18px;background:linear-gradient(180deg,#fff,#fbfdff)}table{min-width:820px}th{padding:12px 14px;background:#f8fafc;color:#667085;font-size:12px;font-weight:700;letter-spacing:0}td{padding:13px 14px;color:var(--color-text-secondary);border-bottom-color:var(--color-border-light)}tr:hover td{background:#f7fbff}.status-tag,.tag{display:inline-flex;align-items:center;justify-content:center;min-height:24px;padding:3px 10px;border-radius:999px;font-size:12px;font-weight:700;line-height:1.2}.status-success,.tag-green{background:var(--color-success-bg);color:#15803d;border:1px solid var(--color-success-border)}.status-processing,.tag-blue{background:var(--color-info-bg);color:#0369a1;border:1px solid var(--color-info-border)}.status-pending,.tag-orange{background:var(--color-warning-bg);color:#b45309;border:1px solid var(--color-warning-border)}.status-error,.tag-red{background:var(--color-error-bg);color:#b91c1c;border:1px solid var(--color-error-border)}.status-cancelled{background:#f3f5f8;color:#7b8797;border:1px solid #d8dee8}.tag-purple{background:#f0f7ff;color:var(--color-primary-hover);border:1px solid #c9ddff}.info-bar{border-radius:10px;font-weight:500}.info-bar-blue{background:#f0f7ff;color:#1e40af;border-color:#c7dcff}.info-bar-orange{background:var(--color-warning-bg);color:#9a4c00;border-color:var(--color-warning-border)}.modal-overlay{background:#0f172a7a;-webkit-backdrop-filter:blur(5px);backdrop-filter:blur(5px)}.modal-box{border:1px solid rgba(255,255,255,.7);border-radius:14px;box-shadow:0 24px 70px #0f172a42}.modal-header{padding:18px 22px 15px;background:linear-gradient(180deg,#fff,#fbfdff)}.modal-close{width:30px;height:30px;display:inline-grid;place-items:center;padding:0;border-radius:8px;color:#8a96a8}.modal-close:hover{background:#eef3f9;color:#14213d}.modal-body{padding:20px 22px}.modal-footer{padding:15px 22px 18px;background:#fbfdff;border-top-color:var(--color-border-light)}.empty-state{color:var(--color-text-muted)}.tab-nav{border-bottom-color:var(--color-border-light)}.tab-btn{color:var(--color-text-secondary)}.tab-btn:hover{background:var(--color-primary-light);color:var(--color-primary)}.tab-btn.active{color:var(--color-primary);border-bottom-color:var(--color-primary)}.pagination{gap:8px}.page-btn{min-width:32px;min-height:32px;border-color:var(--color-border);border-radius:8px;color:var(--color-text-secondary)}.page-btn:hover{border-color:#3f6fd87a;color:var(--color-primary)}.page-btn.active{background:var(--color-primary);border-color:var(--color-primary);color:#fff}.dashboard .trend-metric,.dashboard .chart-shell,.dashboard .quick-action-btn,.dashboard .status-card{border:1px solid var(--color-border-light);border-radius:12px}.dashboard .trend-metric{background:linear-gradient(180deg,#fff,#f7fbff)}.dashboard .chart-line,.dashboard .chart-point{stroke:var(--color-primary)}.dashboard .chart-point.is-today{fill:var(--color-primary)}.dashboard .chart-value-label{fill:var(--color-primary-hover)}.livechat-page .livechat-stat,.livechat-page .workbench-shell{border:1px solid var(--color-border-light);border-radius:12px;box-shadow:var(--shadow-md)}.livechat-page .livechat-stat .stat-value{color:var(--color-text-primary)}.livechat-page .livechat-stat .stat-label,.livechat-page .agent-main span,.livechat-page .session-row time,.livechat-page .last-msg,.livechat-page .session-meta,.livechat-page .chat-title-row span,.livechat-page .chat-sub-row,.livechat-page .msg-meta{color:var(--color-text-muted)}.livechat-page .livechat-stat.tone-blue .stat-value,.livechat-page .session-tabs button.active,.livechat-page .inline-link{color:var(--color-primary)}.livechat-page .livechat-stat.tone-green .stat-value{color:var(--color-success)}.livechat-page .livechat-stat.tone-orange .stat-value{color:var(--color-warning)}.livechat-page .agent-panel,.livechat-page .session-search,.livechat-page .chat-header,.livechat-page .composer,.livechat-page .quick-panel{background:#fff;border-color:var(--color-border-light)}.livechat-page .session-tabs{background:#f8fafc;border-bottom-color:var(--color-border-light)}.livechat-page .session-tabs button{background:transparent;color:var(--color-text-muted)}.livechat-page .session-tabs button.active{background:#fff;border-bottom-color:var(--color-primary)}.livechat-page .session-tabs button.active span{background:var(--color-primary)}.livechat-page .session-item{border-bottom-color:var(--color-border-light)}.livechat-page .session-item:hover,.livechat-page .transfer-item:hover{background:#f7fbff}.livechat-page .session-item.active{background:var(--color-primary-light)}.livechat-page .session-avatar,.livechat-page .chat-user-avatar,.livechat-page .msg-avatar,.livechat-page .user-bubble,.livechat-page .transfer-item span{background:linear-gradient(135deg,var(--color-primary),var(--color-accent))}.livechat-page .agent-avatar,.livechat-page .cs-avatar{background:linear-gradient(135deg,#4f6f97,var(--color-accent))}.livechat-page .message-area{background:linear-gradient(180deg,rgba(63,111,216,.04),transparent 40%),#f6f8fb}.livechat-page .cs-bubble{border:1px solid var(--color-border-light);color:var(--color-text-primary);box-shadow:0 4px 14px #0f172a0f}.livechat-page .btn-online{background:var(--color-success-bg);color:var(--color-success);border:1px solid var(--color-success-border);font-size:12px;padding:2px 10px;border-radius:12px;cursor:pointer;white-space:nowrap}.livechat-page .btn-online:hover{background:var(--color-success);color:#fff}.livechat-page .btn-busy{background:var(--color-warning-bg);color:var(--color-warning);border:1px solid var(--color-warning-border);font-size:12px;padding:2px 10px;border-radius:12px;cursor:pointer;white-space:nowrap}.livechat-page .btn-busy:hover{background:var(--color-warning);color:#fff}.livechat-page .composer-tools button,.livechat-page .transfer-item{border-color:var(--color-border);border-radius:8px}html,body{font-family:Inter,MiSans,Noto Sans SC,PingFang SC,Microsoft YaHei UI,Microsoft YaHei,sans-serif;font-weight:400;font-synthesis-weight:none;text-rendering:optimizeLegibility}:where(.btn,button,.form-label,th,.table-title,.card-title,.modal-title,.page-title,.tab-btn,.topnav-tab,.menu-item,.breadcrumb-current,.settings-tab,.status-tag,.tag,.toast-title,.account-dropdown-name,.notif-panel-title,.notif-item-title,.stat-label,.quick-action-label){font-weight:500!important}:where(.page-title,.stat-value,.trend-metric-value,.status-card-value,.points-balance-val,.price-total-val,.coupon-amount,.num-val,.money-text,.amount,.total,.summary-value){font-weight:600!important}:where(.btn-sm,.btn-ghost,.btn-text,.status-tag,.tag,th,small,em){font-weight:500!important}:where(strong,b){font-weight:500}[style*="font-weight:600"],[style*="font-weight: 600"]{font-weight:500!important}[style*="font-weight:700"],[style*="font-weight: 700"],[style*="font-weight:bold"],[style*="font-weight: bold"]{font-weight:600!important}body.is-sidebar-resizing{cursor:col-resize;-webkit-user-select:none;user-select:none}body.is-sidebar-resizing *{cursor:col-resize!important}:root{--shadow-sm: 0 1px 2px rgba(15, 23, 42, .04);--shadow-md: 0 8px 22px rgba(15, 23, 42, .055);--shadow-lg: 0 18px 54px rgba(15, 23, 42, .16);--hairline: rgba(219, 227, 239, .72);--surface-glass: rgba(255, 255, 255, .94)}.card,.data-table,.settings-card,.pricing-card,.stat-card,.toast,.notif-panel,.account-dropdown{border-color:var(--hairline)!important;box-shadow:var(--shadow-md)!important}.card,.data-table,.settings-card,.pricing-card{background:linear-gradient(180deg,#fffffffa,#fcfefff5)}.card-header,.table-header,.modal-header,.notif-panel-header,.account-dropdown-head{background:linear-gradient(180deg,#fff,#fbfdff);border-bottom-color:#edf1f7db!important}.btn{border-radius:7px;box-shadow:none!important}.btn-primary{box-shadow:0 6px 14px #3f6fd82e!important}.btn-primary:hover:not(:disabled){box-shadow:0 8px 18px #3f6fd838!important}.btn-outline,.btn-secondary,.btn-ghost,.btn-text{box-shadow:none!important}.form-input,.page-btn,.bg-option,.weekday-grid label,.radio-opt,.num-btn,.detail-tabs button,.settings-tab,.tab-btn{border-color:var(--hairline)!important}.form-input{background:linear-gradient(180deg,#fff,#fcfdff)}.form-input:focus{box-shadow:0 0 0 3px #3f6fd81a!important}th{background:linear-gradient(180deg,#fbfdff,#f7faff);border-bottom-color:#dbe3efc7}td{border-bottom-color:#edf1f7d1}tr:hover td{background:#f7fbffb8}.status-tag,.tag,.status-pill,.type-tag,.role-code,.menu-badge{box-shadow:inset 0 0 0 1px #ffffff6b}.modal-overlay{background:radial-gradient(circle at 50% 28%,rgba(255,255,255,.22),transparent 26%),#0f172a75}.modal-box{border:1px solid rgba(255,255,255,.78);background:var(--surface-glass);box-shadow:0 22px 70px #0f172a3d!important}.modal-body{background:#fff}.modal-footer{background:linear-gradient(180deg,#fbfdff,#f8fbff)}.modal-close{border:1px solid transparent}.modal-close:hover{border-color:var(--hairline)}.sidebar,.topbar{box-shadow:0 1px #0f172a06}.content-wrapper{background:linear-gradient(180deg,rgba(255,255,255,.28),transparent 180px),var(--color-bg-secondary)}.form-input{min-height:34px;padding:7px 11px;border:1px solid #d9e2ee!important;border-radius:7px;background:linear-gradient(180deg,#fff,#fbfdff);color:var(--color-text-primary);font-size:13px;line-height:1.35;box-shadow:inset 0 1px #ffffffe6;transition:background .16s ease,border-color .16s ease,box-shadow .16s ease}.form-input:hover:not(:disabled):not([readonly]){border-color:#b9c8dc!important;background:#fff}.form-input:focus{border-color:var(--color-primary)!important;background:#fff;box-shadow:0 0 0 3px #3f6fd81a,inset 0 1px #ffffffe6!important}.form-input::placeholder{color:#a8b3c2}.form-input:disabled,.form-input[readonly]{border-color:#e3e9f2!important;background:#f7f9fc;color:var(--color-text-muted)}textarea.form-input{min-height:72px;padding-top:8px}select.form-input{padding-right:30px}.modal-body{max-height:min(72vh,720px);overflow:auto}.modal-body .form-group{display:grid;grid-template-columns:minmax(88px,118px) minmax(0,1fr);align-items:center;gap:5px 12px;margin-bottom:10px}.modal-body .form-label{margin:0;color:var(--color-text-secondary);font-size:12px;font-weight:500!important;line-height:1.35;text-align:right}.modal-body .form-group>.form-input,.modal-body .form-group>.input-shell,.modal-body .form-group>.radio-row,.modal-body .form-group>.bg-options,.modal-body .form-group>.weekday-grid,.modal-body .form-group>.inline-field,.modal-body .form-group>.checkbox-line,.modal-body .form-group>.review-card{grid-column:2;min-width:0}.modal-body .form-group>.form-hint,.modal-body .form-group>.setting-note,.modal-body .form-group>span:not(.required){grid-column:2;margin-top:0}.modal-body .form-grid,.modal-body.form-grid{gap:8px 14px;align-items:start}.modal-body .form-grid .form-group,.modal-body.form-grid>.form-group{grid-template-columns:minmax(76px,96px) minmax(0,1fr);margin-bottom:8px}.modal-body .form-group.full-row{grid-column:1 / -1;grid-template-columns:minmax(76px,96px) minmax(0,1fr)}.modal-body>.checkbox-line{min-height:34px;margin:2px 0 8px;padding-left:130px}.modal-body .radio-row,.modal-body .bg-options,.modal-body .weekday-grid{margin-top:0}.modal-body .inline-field{width:100%}.modal-body .inline-field .form-input{width:min(140px,100%)}@media(max-width:720px){.modal-body .form-group,.modal-body .form-grid .form-group,.modal-body.form-grid>.form-group,.modal-body .form-group.full-row{display:block}.modal-body .form-label{display:block;margin-bottom:6px;text-align:left}.modal-body>.checkbox-line{padding-left:0}}table th,table td{overflow:hidden!important;overflow-wrap:normal!important;text-overflow:ellipsis!important;white-space:nowrap!important;word-break:normal!important}